Last Updated: December 29, 2024
1. Introduction
Welcome to MindMeld360 ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our educational services (collectively, the "Services").
We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, password, and profile information
- Educational Data: Learning progress, quiz results, course completions, and academic achievements
- Communication Data: Messages, feedback, support requests, and survey responses
- Payment Information: Billing address and payment method details (processed securely by third-party providers)
2.2 Information Automatically Collected
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Analytics: App usage patterns, feature interactions, session duration, and navigation paths
- Location Data: General location information based on IP address (not precise location)
- Performance Data: Crash reports, error logs, and app performance metrics
2.3 Information from Third Parties
- Social media login information (if you choose to connect social accounts)
- Information from educational institutions (with proper authorization)
- Analytics and advertising partners (in accordance with their privacy policies)
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: Deliver, maintain, and improve our educational services
- Personalization: Customize learning experiences based on progress and preferences
- Communication: Send updates, notifications, educational content, and respond to inquiries
- Analytics: Analyze usage patterns to enhance user experience and develop new features
- Security: Protect against fraud, unauthorized access, and security threats
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Marketing: Send promotional materials and updates (with your consent where required)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist in:
- Cloud hosting and data storage
- Payment processing
- Analytics and performance monitoring
- Customer support services
- Email and communication services
4.2 Educational Partners
With your consent, we may share educational progress data with:
- Schools and educational institutions
- Parents or guardians (for users under 18)
- Tutors or educational coordinators
4.3 Legal Requirements
We may disclose information when required to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Respond to emergency situations
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using advanced encryption protocols
- Access Controls: Strict access controls limit who can view your personal information
- Regular Audits: Regular security assessments and vulnerability testing
- Secure Infrastructure: Cloud services with enterprise-grade security certifications
- Employee Training: Staff trained on data protection and privacy best practices
6. Children's Privacy (COPPA Compliance)
We take special care to protect children's privacy:
- We do not knowingly collect personal information from children under 13 without parental consent
- Parents can review, modify, or delete their child's information by contacting us
- We limit data collection from children to what is necessary for educational purposes
- We do not use children's data for advertising or marketing purposes
- If we discover we have collected information from a child under 13 without consent, we will delete it promptly
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain educational records as required
Typically, we retain user data for 7 years after account closure, unless longer retention is required by law.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website and app usage
- Provide personalized content
- Improve security and prevent fraud
You can control cookie settings through your browser or device settings.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications
13. Regional Privacy Rights
13.1 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used.
13.2 European Residents (GDPR)
European residents have rights under the General Data Protection Regulation, including the right to object to processing and lodge complaints with supervisory authorities.
14. Contact Information
For privacy-related questions or requests, please contact us through our website or app support channels.
Response Time: We will respond to privacy requests within 30 days.
15. Effective Date
This Privacy Policy is effective as of December 29, 2024, and applies to all information collected by MindMeld360 from that date forward.
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with these practices, please do not use our Services.